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Privacy Policy

Nouvelle Hair & Beauty Supplies Pty Ltd (ABN 33 162 517 946) (“NHBS”, “we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, disclose and protect your personal information, and how you can access or correct it.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Last updated: 8 August 2026

1. What information we collect

We may collect:

  • Contact and identity details: your name, salon or business name, email address, phone number, and billing and delivery addresses.
  • Account information: username, password (stored encrypted), order history, and your trade or wholesale account status including any ABN you supply.
  • Transaction information: items purchased, order value, payment method type and the last four digits of a card. We do not store full card numbers. Card payments are processed directly by our payment providers.
  • Enquiry and communication records: messages you send us by web form, live chat, email, SMS, telephone or social media, and our responses.
  • Technical and usage information: IP address, device and browser type, pages viewed, referring website, searches you run on our site, and time spent on pages. This is collected using cookies and similar technologies.

2. How we collect it

We collect personal information:

  • directly from you, when you place an order, create an account, apply for a trade or wholesale account, complete a form, subscribe to marketing, contact us, or visit our Tullamarine premises;
  • automatically through cookies and similar technologies when you use our website;
  • from third parties, including our advertising and analytics providers, where you have interacted with our advertising.

3. Why we collect and use it

We use your personal information to:

  • process, fulfil and deliver your orders, and handle returns, exchanges and warranty claims;
  • verify eligibility for trade, wholesale and professional-only products;
  • provide customer service and respond to your enquiries;
  • send you marketing communications where you have opted in, and let you opt out at any time;
  • measure and improve the performance of our website and our advertising;
  • meet our legal, taxation and record-keeping obligations;
  • detect and prevent fraud.

4. Cookies, analytics and advertising

Our website uses cookies and similar technologies to make the site function, remember your cart and preferences, and help us understand how the site is used.

We use the following third party services:

  • Google Analytics (Google LLC), to understand how visitors use our website.
  • Google Ads (Google LLC), to measure the performance of our advertising and to show you relevant advertisements.
  • Meta Pixel and Meta Conversions API (Meta Platforms, Inc.), to measure the performance of our Facebook and Instagram advertising and to show you relevant advertisements.
  • Microsoft Advertising (Microsoft Corporation), to measure the performance of our advertising.

Data matching for advertising measurement. So that we can measure our advertising accurately, we may share a securely hashed version of your email address or phone number with Google and Meta. Hashing irreversibly scrambles the information, so these providers cannot read your actual contact details. They use it only to determine whether an advertisement led to a purchase or enquiry, and to build advertising audiences. We do not sell your personal information.

Your choices. You can control cookies through your browser settings. You can opt out of personalised Google advertising at adssettings.google.com, and manage Meta advertising through your Facebook or Instagram ad preferences. Please note that disabling cookies may affect how parts of our website work.

5. Who we disclose it to

We may disclose your personal information to:

  • freight and delivery providers, so that we can deliver your order;
  • our payment providers, including Stripe and Afterpay, to process payment;
  • our IT, hosting, email, customer relationship management and analytics providers, who host or process data on our behalf;
  • our advertising providers, as described in section 4;
  • professional advisers, insurers and regulators, where reasonably required;
  • a purchaser or successor, if our business is sold or restructured;
  • any other party where you have consented, or where we are required or authorised by law.

6. Overseas disclosure

Some of our service providers store or process data outside Australia, including in the United States and the European Union. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles.

7. Direct marketing

If you have opted in, we may send you marketing about our products, promotions and education. Every marketing email contains an unsubscribe link, and you can reply STOP to any marketing SMS. You can also contact us directly to opt out. We will action opt-out requests promptly.

8. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include access controls, encryption in transit, and using vetted service providers.

We retain personal information for as long as it is needed for the purposes described in this policy and to meet our legal obligations. Australian taxation law generally requires transaction records to be retained for five years. When information is no longer required, we take reasonable steps to destroy or de-identify it.

9. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Please contact us using the details in section 12. We will respond within a reasonable period. In limited circumstances we may refuse a request, in which case we will explain our reasons in writing.

10. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us using the details in section 12. We will acknowledge your complaint and aim to resolve it promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, together with the date it was last updated.

12. Contact us

Nouvelle Hair & Beauty Supplies Pty Ltd
ABN 33 162 517 946
12 Smolic Court, Tullamarine VIC 3043

Phone: 03 9357 5560
Sydney: 02 9608 3913
Email: info@nhbs.com.au